At Northstone, excellence is never rushed. Each piece is meticulously inspected and prepared for transit within 24 to 48 hours of your order placement.

Once your piece has been dispatched, standard transit times are between 7 and 13 business days. This window allows our logistics partners to ensure your handcrafted jewelry arrives securely and in pristine condition.

Upon departure from our studio, you will receive a formal shipping confirmation via email. This includes a dedicated tracking number, allowing you to follow your jewelry's journey to your door.

We offer a 30-day hassle-free return window from the date of delivery. If your selection does not perfectly align with your vision, we invite you to initiate a return to ensure you find the piece that truly resonates with you.

To begin the process, please contact our concierge team at northstonejewelry@gmail.com with your order number. The item must be returned in its original, unworn condition with all luxury packaging included to be eligible for a full refund.

Our collections are crafted using high-polish 925 sterling silver and finished with substantial 18k gold plating. We utilize premium moissanite stones, selected for their exceptional brilliance and durability.

Yes. Our moissanite stones are Diamond Tester Certified, possessing the thermal conductivity required to pass standard testing equipment, ensuring the same professional "hit" as a mined diamond.

To maintain the high-polish luster and "bio-luxury" aesthetic, we recommend avoiding prolonged exposure to harsh chemicals or abrasive surfaces. Gently polish with a soft microfiber cloth to preserve the refraction and brilliance of the stones.